Our Vision

​To be established and recognised as an exceptional cafe with outstanding food and unique dining experience. To maintain a profitable operation that will allow us to contribute to the community we serve.

Our Mission

Our Mission

To provide a welcoming place to dine that caters for all ages:  where workers can grab a break; adults can meet and catch up, students can socialise, children can play; and parents can relax. Home cooking is at the core of the business, with an emphasis on high quality food and service.

Our Values

Excellence- From the food we serve to the service we provide, we endeavour to reach the highest standards of excellence throughout.  We apply and maintain the highest possible standards in terms of food safety and quality, customer service, as well as hygiene and overall cleanliness.

 

Quality Focus- We are driven towards the best principles, practices, processes, and products to provide the highest possible all-round quality service in all we do.

 

Service first- We are friendly, accommodating, sensitive, and responsive to all our customers’ needs, requests and feedback. It is of utmost importance to us that we delight and meet our customers’ needs on each visit, providing high quality food and an excellent dining experience.

 

Team work, collaboration, care and respect- We work together as a team, which involves:  accepting personal differences and preferences; respecting and valuing each other's contributions; encouraging open communication, and positive constructive feedback.  We work with humility, dignity and transparency to achieve exceptional results. Every person in the company contributes and plays an important role.

 

Leadership and nurture- We will work closely with all staff at all levels to attain the highest level of growth and achievement. We are passionate about our employees’ performance, progress and well-being. We believe that each individual’s growth is vital to the success and growth of the company. 

© 2018 by Cafe Familia